The Customer
Grandview Consolidated School District #4 (GC-4) was established in 1914. Today district boundaries encompass the majority of Grandview, Missouri, as well as portions of south Kansas City on the west, and Lee’s Summit on the east, with a total population of 32,000. The district proudly serves a diverse student population of approximately 4,300 students. It has been fully accredited throughout its history, scoring in the “Distinction in Performance” status in recent years.
The Challenge
Parents were calling the Director of Special Education on a daily basis complaining about transportation services. “These calls were causing major headaches, consumed valuable administrative time and resources” said Adam Schwartz, Director of Transportation of GC-4. Schwartz knew that they needed to be fixed permanently to efficiently utilize resources. “I came on board with GC-4 after the decision to leverage EverDriven,” continued to Schwartz. “I was, however, familiar with the company and knew of the value they provide to school districts like ours.”
The Result
Pleased with EverDriven transportation services, Schwartz said, “Customer service has been exceptional, which in turn has made our jobs much easier.” Currently, GC-4 is using EverDriven to transport its McKinney-Vento and displaced student populations, as well as out-of-district special needs students. “They provide the most value for our McKinney-Vento students,” continued Schwartz. “We experience about two to three address changes per week. EverDriven has always been flexible and ready to address these changes right away, without interruption to the services we are providing.”
Schwartz also appreciates EverDriven’ ability to customize their transportation solutions to meet the district’s unique needs. “We have three small routes servicing out-of-district special education students. Trying to run buses for what was sometimes one student didn’t work for us due to the bell schedules. EverDriven has met that need and enabled us to efficiently transport these students on a schedule that works for us and for the students and their families,” he said.
Schwartz and his team at GC-4 also like the fact that EverDriven can easily accommodate shared billing. “We’re required to share transportation billing with these districts because we transport students in neighboring districts,” said Schwartz. “With EverDriven it has never been a problem and they automatically split the billing for us, which helps with the administrative aspects of managing this program. EverDriven offers tremendous value for the investment.”