Accident, incident, or unusual occurrence to report?

If involved in an accident while servicing an EverDriven trip:

  1. Pull over to the nearest safe area out of traffic.
  2. Check all passengers for any injuries. If there are injuries to any passengers or damage to the vehicle, immediately call 911 prior to calling EverDriven.
  3. Report the accident immediately to EverDriven Dispatch at (877) 225-7750.
  4. Do not allow any passengers to be picked up prior to speaking with EverDriven Dispatch. EverDriven will find a rescue driver to pick up the passenger(s) and will alert your Service Provider and the passenger guardians about the accident.
  5. If the accident involves a collision with another vehicle:
    • Exchange contact & insurance information with the driver of the other vehicle(s)
    • Take down the other vehicle’s make/model/license plate
    • Take down the location of the collision, how the collision occurred, and take photos of the vehicles involved
  6. Once the accident has been logged with EverDriven and your formal statement has been submitted, you will be informed of next steps.

 

If an unplanned or undesired incident/ occurrence happens while servicing an EverDriven trip:

  1. Report the incident immediately to EverDriven Dispatch at (877) 225-7750 as soon as the trip is complete.
  2. Once the incident has been logged with EverDriven and your formal statement has been submitted, you will be informed of next steps.